Then, second, after lunch, I am going to work with targeted staff including a Q & A session where I can help them work through their local needs and concerns.
Here is the plan for today and the links to all of the slides and resources for all to access, near or far.
For all staff:
9:30-10:50 am: RA for All: Readers Advisory belongs in every library, no matter its budget. The implementation of this vital service is the responsibility of every staff member-- from pages to directors, from those behind the scenes to the ones on the front lines. This program will remove the mystery behind providing great RA service. Using her “Ten Rules of Basic RA Service” as a guide, Becky Spratford will use your own love of your favorite books to show you how to help any patron find their next great read. It's not as hard as you think. But more importantly, you will learn why a staff that can harness the power of sharing a great read will become a stronger team and improve service to all patrons.
10 Min Break
11am- 12 pm: Booktalking Your Way to the Friendliest Library in Town: Booktalking is at the heart of what we do with patrons each and every day at the public library. Whether we are sharing books informally at the services desk, presenting a prepared list of books, or posting information online, talking about books is something we do each and every day. It is a core service, but it is also hard to teach. Booktalking is more of an art than a skill, but with the right guidance and some practice, it can go a long way toward engaging your patrons and re-energizing your staff. Join experienced Readers’ Advisory Becky Spratford as she shares the secret behind delivering great book talks, giving you tips and tricks you can begin using right away to hone your own skills. Rediscover the power and joy that comes from sharing books with patrons.
LUNCH 12-1
Return for targeted staff
1-2:30 pm Demystifying Genre: Nothing is scarier than trying to help a fan of a genre you yourself don’t enjoy. You want to help that, for example, Romance reader find the perfect book, but you are having trouble knowing where to begin because...eek!... you don’t read Romance. You are afraid they will find out you are a fraud. How can YOU possibly help THEM?!? Never fear, in this program, Readers’ Advisory expert, Becky Spratford, will teach you the basic appeals of the major genres, give you the inside track on what a fan of that genre is most drawn to, and provide you with talking points to get your genres readers to tell you what they want. You will leave this session with the confidence and skill to help fans of every genre, regardless of whether or not you have ever read a book in that genre yourself. And that will leave a trail of happy patrons in your wake.
15 Min Break
2:45-3:30 pm: Ask Becky Anything: Now is your chance to ask RA expert Becky Spratford anything about how to work with leisure readers. What are your fears, frustrations, and obstacles. Here are some examples of questions that have come up in this session previously:- What is Your Biggest Genre Fear?
- What’s Your Favorite Resource for Your Least Favorite Genre
- How many books do you present a patron with?
- What Are Your Best Time Saving RA Tips?
- Good Sources For Readalikes For #OwnVoices Books?
- What Is The Genre You Wish Was Read More At Your Library? What Are You Doing To Try To Fix This?
- What Is The Best Way To Train Staff Who Know RA Basics But Lack Confidence?
- What Do You Do When The Patron Has No Clue What They Want To Read Even After 10 Leading Questions? And How To Handle The “I Like Everything” Patron? Or The Patron Who Wants a “Good Story” But Refuses To Elaborate?
- How Do You Deal With Impatience and Disappointment When Books Are Not Immediately Available?
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