There was a fire at the Berwyn Public Library, but thankfully, it was confined to the boiler/ac. However, there is smoke damage throughout the building and we are open limited hours on 1 out of three floors. I was not scheduled to work today, but will be there all day tomorrow and hope to have more of a report.
Knowing that the materials are fine allows me the time to look at this situation from a customer service standpoint. I will report on how well we can still help patrons in this situation. My initial response is, as long as the staff's health is not in jeopardy, this could be a great staff development opportunity. Cross training and sharing between departments can happen more easily with all of us on 1 floor. I am actually looking forward to the opportunity to think outside of the box tomorrow. I hope we can use this situation to our advantage and become more helpful to our patrons as a result.
31 Days of Horror: Day 18-- Bloodshot Books Take Over- Why I Love Horror by The Sisters of Slaughter - Day three of the five day take over of the blog by Bloodshot Books. Click here to read my introduction to this series. Today I am welcoming Michelle Garza...
2 hours ago