It's the first Friday of the month, so it is time for a look back at RA for All posts past that are still useful today.
September 2007: Click here for one of my first posts about appeal. This post serves as a good definition of appeal and why you should care.
Spetember 2008: Click here for a post about customer service best practices in the public library.
September 2009: Click here and here for my reports on a September 2009 program I attended on RA for Audio Books.
Remember you can follow all Flashback Fridays posts with a quick click here.
1 day ago