As I mentioned on Monday and Tuesday, I spent the beginning of the week in King of Prussia, PA giving 2 talks. The second talk was my breakout session featuring my 10 Rules of Basic RA Service.
The last 3 rules are really all about patron service. I love talking about customer service.
Then, I spent most of Thursday in a very productive meeting for the Illinois Library Association 2014 Conference Planning Committee which made me think of my favorite list of customer service tips which appeared in the ILA Reporter back in 2008. I still have the hard copy version cut out and posted where I can always see it.
I did a bit of combing through the blog archives and found this post from 2010 when I reproduced the 10 tips and blogged about it a bit. I really feel like is just as pertinent today as it was 3.5 years ago.