This webcast is meant to kick off a longer discussion entitled, "The Year of the RA Makeover." The idea is to give a broad view of how RA Service is currently being executed at a variety of libraries. In conjunction with the webcast, NoveList is also facilitating an online discussion where you can share your ideas.
Click here for their first 5 ideas and find out how you can contribute some of your own. I'll be saving mine for the webcast, but I would love to see what all of you are doing.
By the way, this article came to me through my subscription to NoveList Notes. The most recent issue is available here. It is important to note that you do NOT have to be a subscriber to NoveList to sign up for their newsletters [although if you can influence your library's database purchases and you do not already have NoveList, I would highly suggest you add it].
This issue of NoveList Notes also had a recap of the top 5 articles of 2014. Click on the titles to read them.
Useful stuff here. Don't forget to let us all know your RA Makeover ideas.