Over the last 3 months I have given my RA for All signature training 10+ times and I am always surprised at how many people don't realize how much reading a few daily newsletters and Entertainment Weekly can help you to serve patrons better. Although after I come to visit, things change.
I now know of 2 libraries that bought a second subscription of EW for their library, this one specifically for the desk staff to read while they are working-- all because of my training. I also get feedback from over taxed staff saying that simply reading a few newsletters before they start their shifts each day has not only decreased their stress levels, but it has also made them better at their jobs, especially helping those who like the types of books they themselves don't personally love.
And it is so easy.
I have meant to pull out the initial post where I outline the details of how and why reading about books is so important, and today I am finally getting to it. It really is an extremely useful post for all staff who work in any public library.
The post is below, but it is also always linked in my 10 Rules of Basic RA Service page under Rule 5, a page which also happens to be the outline for the RA for All signature presentation.
I hope it helps you today and every day [and it will if you sign up for the free newsletters].
Also RA for All is NOT off for the holidays yet. I vacation for New Year's, so expect me back on 12-26-12/28 and then off until 1/7! And 12/28 will be my annual and unique "Best Books I Read" post. But if you listened to the podcast I posted yesterday, you got a sneak peek into 3 of the titles already.
If you celebrate Christmas have a wonderful holiday. If not, have a nice long weekend. I'll be back on 12/26.